Home Up Physical Verbal Train the Trainer

Verbal
 

 

 

Home
Up
Seminars
Instructor
Links
Books

Advanced Communication Tactics (A.C.T.) - (1) Basic

The primary goal of this 8 hour program is to provide suitable advanced communications training so those students can effectively learn how to resolve conflicts.  Upon completion of the training students will be able to recognize the potential escalation in a confrontation situation and know how to make reasonable judgmental decisions for the selection of the most appropriate response option in any given situation.  In addition, methods of de-escalating the situation by the use of unconscious communications processes will be developed to assist in controlling the environment to the extent that the task at hand is completed to the satisfaction of all parties involved without the need of utilizing physical protection skills whenever possible.  In the event the situation should still deteriorate into physical confrontations appropriate communications will be developed for use during such conflicts.  All training will highlight the strong link of officer safety to communications.  The provision of this training will help to eliminate or reduce liability to both the employee and the employer in confrontation situations.

Advanced Communication Tactics (A.C.T.) - (2) Intermediate

This 16 hour first time user or 8 hour upgrade to the basic program builds on the skills the communicator already has by use of role-plays and dynamic simulations. Each student will be expected to verbally de-escalate potentially violent situations that are common in day to day activities for Law Enforcement. Each one will be video taped and feedback will be provided on the incident.

Advanced Communication Tactics (A.C.T.) - (3) Advanced

This 24 hour first time user or 8 hour upgrade to the intermediate program builds on the skills the communicator already has by use of role-plays and dynamic simulations. This course focuses on dealing with E.D.P.ís and the emotionally upset person. The simulations are based on dealing with people who need more attention verbally and resolving conflicts with use of words instead of use of force. Each student will be expected to verbally de-escalate potentially violent situations that are common in dealing with Emotionally Disturbed People. Each one will be video taped and feedback will be provided on the incident.

Verbal Crisis Intervention (Healthcare or Workplace)

This 1 day program on Verbal Crisis Intervention is a safe, non-harmful behaviour management system designed to help Law Enforcement and human service workers provide for the best possible care and welfare to disruptive or out-of-control persons with words as your force option. The verbal techniques learned will provide confidence to handle an episode with minimal anxiety and maximum security and safety for everyone involved.  We have designed this course to work in any workplace and have a specialized program for the special incidents that happen in Hospitals and Healthcare facilities.

 

Please contact us for any additional information you require

 

Send mail to info@lsstg.com with questions or comments about this web site.
Copyright © 2017 Life Safety Specialists Training Group
Last modified: 05/19/17